In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizations do business. At a technology level, CRM is increasingly about conjoined best-of-breed applications delivered via portal technologies. At a business level, it is beginning to invade traditional territories occupied by brand management or customer support. Peel shows companies how to make the shift to the new paradigm.· Defines the nature of new CRM niche solutions· Provides entirely new types of functionality that mesh seamlessly· Describes solutions focused solely on the needs of the customer..

Following the humbling of the 'dot.coms' it is well implemented corporate portals that are ushering in a new and prosperous era of e-business. Corporate Portals Empowered with XML and Web Services provides decision makers with a clear and concise explanation of what portals are all about, why you really need a portal strategy, how you go about implementing one, and the issues you have to encounter and surmount. Guruge shows how you can successfully use XML and web services to empower your portals for collaboration, knowledge management, CRM, ERP and supply chain management.· Extensive examples of corporate portals illustrate the viability of the technology· Architectural and network diagrams show detailed portal implementations· Comprehensive references to guides, solutions, products and terminology leverage living outside resources..

Computer Systems Performance Evaluation and Prediction bridges the gap from academic to professional analysis of computer performance.This book makes analytic, simulation and instrumentation based modeling and performance evaluation of computer systems components understandable to a wide audience of computer systems designers, developers, administrators, managers and users. The book assumes familiarity with computer systems architecture, computer systems software, computer networks and mathematics including calculus and linear algebra.· Fills the void between engineering practice and the academic domain's treatment of computer systems performance evaluation and assessment· Provides a single source where the professional or student can learn how to perform computer systems engineering tradeoff analysis· Allows managers to realize cost effective yet optimal computer systems tuned to a specific application..

Expert Trevor Kletz examines the causes and aftermaths of numerous plant disasters--almost every one of which could have been prevented. Case histories illustrate what went wrong, why it went wrong, and then guide you in how to circumvent similar tragedies.Learn from the mistakes of others. This invaluable and respected book examines the causes and aftermaths of numerous plant disasters - almost every one of which could have been prevented. Case histories illustrate what went wrong and why it went wrong, and then guide you in how to circumvent similar tragedies.* Learn from the mistakes of others with this important book!* Examines the causes and aftermaths of numerous plant disasters - most of which could have been prevented* Case histories illustrate what went wrong, why it went wrong, and then guide you in how to circumvent similar tragedies..

Total Plant Performance Management (TPPM) is an unparalleled continuous-improvement program that integrates all plant functions into a single focused effort. The fundamental premise is that all corporate functions, from the boardroom to the shipping department, must share a common vision and effectively work together. This book details TPPM's proven method of implementing continuous improvement throughout your total corporation, not just in certain departments. It shows you how to promote, implement, and maintain continuous improvement; effectively involve all employees; train people the right way; measure equipment reliability and improve maintenance; design and select machines; organize employees within the TPPM plant; avoid plan failure; and analyze the operating dynamics of critical process systems...

The Wireless Internet Explained covers the full spectrum of wireless technologies from a wide range of vendors, including initiatives by Microsoft and Compaq. The Wireless Internet Explained takes a practical look at wireless technology. Rhoton explains the concepts behind the physics, and provides an overview that clarifies the convoluted set of standards heaped together under the umbrella of wireless. It then expands on these technical foundations to give a panorama of the increasingly crowded landscape of wireless product offerings. When it comes to actual implementation the book gives abundant down-to-earth advice on topics ranging from the selection and deployment of mobile devices to the extremely sensitive subject of security. Written by an expert on Internet messaging, the author of Digital Press's successful Programmer's Guide to Internet Mail and X.400 and SMTP: Battle of the E-mail Protocols, The Wireless Internet Explained describes and evaluates the current state of the fast-growing and crucial field of wireless communications.Covers phone-based systems, PDAs and the wireless office Describes and evaluates the current state of the fast- growing and crucial field of wireless communications..

Based on twenty years of research and field experience, this book collects a vast amount of information into a handy reference for mechanical and civil engineers. It focuses on four basic elements of grouting: load carrying capability of the foundation soil; mass design, concrete mix and installation, and curing procedures of the foundation; anchor bolts; and the grout. From the ground up, this book takes you step by step through the grouting process. Clear, straightforward directions give you details on preparing the foundation and surface, and selecting the best material and method. Comprehensive yet concise, this is a convenient handbook for veteran and rookie engineers alike...

Here is a valuable guide to appraise and develop petroleum resources. Geology largely determines exploration policy. This book analyzes the strategic connection between the two and shows how to improve decision making on appraising and developing petroleum resources. It examines and describes the internal patterns in finding oil and gas deposits and outlines a process to evaluate the resources. The book also provides a means for long-term reserve accrual forecasting and evaluation. It uses mathematical modeling as a method to evaluate the initial potential of an oil and gas region as well as a way to forecast future reserves. These models improve the reliability and validity of exploration forecasts and estimates. Strategies for Optimizing Petroleum Exploration helps petroleum engineers and explorationists focus and improve their reserve assessment and decision making. This book shows how to develop and appraise petroleum resources...

This comprehensive guide describes the various aspects of shale shaker design, applications, and improvements for maximizing efficiency. Drilling engineers will find technical data for better understanding and design of shale shakers; and foremen and derrickmen will discover valuable, practical insights to achieve optimum shaker performance. The guide helps prevent problems of solid controls by clearly describing design, application, and nomenclature of shale shakers, screens, and screen panels. In addition it explains many other aspects of complete solids control management.Written by experts for engineers and operations personnelComprehensive guide describes the various aspects of shale shaker designProvides clear, concise information..

OpenVMS System Management Guide, Second Edition, the most complete book on the topic, details for system administrators the tools, technologies, and techniques by which they can configure, maintain, and tune computers running Hewlett-Packard's high-performance OpenVMS operating system. Revised by a topical authority and a principal OpenVMS engineer, the book enables system administrators to perform more efficiently and effectively those everyday tasks critical to an OpenVMS system. Examples have been updated to include OpenVMS/VAX 7.3 and OpenVMS/Alpha 7.3-1.· OpenVMS administration best practices and utilities· System management strategies that support business objectives· Updated references to latest HP documents and other WWW resources· New chapter summarizing software installation· New appendix to help the hobbyist get started..

OpenVMS Alpha Internals and Data Structures: Memory Management is an updateto selected parts of the book OpenVMS AXP Internals and Data Structures Version 1.5 (Digital Press, 1994). This book covers the extensions to the memory management subsystem of OpenVMS Alpha to allow the operating system and applications to access 64 bits of address space. It emphasizes system data structures and their manipulation by paging and swapping routines and related system services.It also describes management of dynamic memory, such as nonpaged pool, and support for nonuniform memory access (NUMA) platforms.This book is intended for systems programmers, technical consultants, application designers, and other computer progressions interested in learning the details of the OpenVMS executive. Teachers and students of graduate and advanced undergraduate courses in operating systems will find this book a valuable study in how theory and practice are resolved in a complex commercialoperating system.THE definitive reference describing how the OpenVMS kernel worksWritten by a top authority on OpenVMS systemsCovers the latest version of OpenVMS..

Networking Explained 2E offers a comprehensive overview of computer networking, with new chapters and sections to cover the latest developments in the field, including voice and data wireless networking, multimedia networking, and network convergence. Gallo and Hancock provide a sophisticated introduction to their subject in a clear, readable format. These two top networking experts answer hundreds of questions about hardware, software, standards, and future directions in network technology.Wireless networksConvergence of voice and dataMultimedia networking..

Mission-Critical Microsoft Exchange 2000 is the definitive book on how to design and maintain extremely reliable and adaptive Exchange Server messaging systems that rarely crash and that preserve valuable data and services in spite of technical disruptions. E-mail systems are now a primary means of communication for organizations, which can afford e-mail down-time no more than they can afford to be without phones. Further, messaging systems increasingly are supporting vital applications in addition to e-mail, such as workflow and knowledge management, making the data they store both voluminous and incredibly valuable. Mission-Critical Microsoft Exchange 2000 teaches system designers, administrators and developers the strategies, tools, and best practices they'll need to plan and implement highly-available systems on Exchange 2000 and on earlier versions of Exchange. The book explains Exchange back-up and disaster recovery techniques, Windows clustering technologies for Exchange systems, and security planning to resist messaging-based attacks. Written by Jerry Cochran, an authority on large-scale Exchange systems, Mission-Critical Microsoft Exchange 2000 helps readers create Exchange systems upon which they can build large and growing organizations.Unique book on a crucial Exchange topicPart of Digital Press's Exchange Server Cluster Author is Compaq's expert on high-end Exchange systems..

For anyone responsible for purchasing, servicing, or operating reciprocating compressors, this book discusses the theory of operation and explains how to install, troubleshoot, overhaul, and repair all types of compressors.This broad comprehensive text offers practical details on how to purchase, service, operate, and maintain compressors used in any of the process industries such as pulp and paper, mining, food processing, pharmaceuticals...

For anyone responsible for purchasing, servicing, or operating reciprocating compressors, this book discusses the theory of operation and explains how to install, troubleshoot, overhaul, and repair all types of compressors.This broad comprehensive text offers practical details on how to purchase, service, operate, and maintain compressors used in any of the process industries such as pulp and paper, mining, food processing, pharmaceuticals...

For anyone responsible for purchasing, servicing, or operating reciprocating compressors, this book discusses the theory of operation and explains how to install, troubleshoot, overhaul, and repair all types of compressors.This broad comprehensive text offers practical details on how to purchase, service, operate, and maintain compressors used in any of the process industries such as pulp and paper, mining, food processing, pharmaceuticals...